Shipping policy

Thank you for visiting and shopping at KOON. The terms and conditions of our Shipping Policy are as stated below.

HOW TO ORDER

1. Add Product to Cart You can choose your desired product by using the search option and then select the size and quantity before selecting Add to Cart.

2. Choose a Gift / Use a Discount Code You can select the shopping bag in the upper righthand corner to see your Order Summary, Shipping Details and Estimated Total. In this step, you can add the gift once you’ve reached the specified amount and enter the discount code (if any).

3. Order Summary - Press checkout to finalize your order details and to check the number of products and estimated total. You can also choose to our gift wrapping services at this step. (Free gifting service when purchasing THB 2,000 or pay an additional THB 100)

4. Sign In or Register (If you are already signed in, skip to next t step) Sign in or Register so that you can fill in the shipping address and invoice. This step can be accessed by

· Sign in via website

· Register via Facebook

· New registration

5. Complete your payment

5.1. Check buyer’s information, delivery address and fill in the delivery address for the tax invoice (if any)

5.2. Choose a payment method via K Payment Gateway system.

• Credit and debit card

• Payment through the bank’s website via the QR code (Internet Banking) or you can scan the QR code through the bank’s app.

*Please make payment within 24 hours or the system will automatically cancel the order.

5.3. Check the details of your Order Summary once again before making payment

5.4. If your payment is successful, please wait until the system displays a ‘Thank you’ page and the Order Number

5.5. You will receive an Order Confirmation in your email. If you have any questions, please contact KOON Customer Service at email: info@koonenergy.com or LINE Official Account: @KOON during business days Weekday from 9 am to 5 pm, excluding Public Holidays.

5.6. You can check your order status under Personal Information > My Order

SHIPMENT

Standard deliveries within Thailand area will be processed and shipped within 2-4 working days. However, please note orders that are made after 12 am (midnight) will be recorded as the next day’s order.

Shipments will occur between Weekday*, 40 baht for standard delivery and 60 baht for EMS (this rate apply to only standard packaging) within Thailand.

*Except for public and bank holidays *Orders made during the holidays will be shipped by the next working day *KOON reserves the right to ship orders with authorized payments only

International: Please enter your address at check out to get a shipping estimate. Please note that prices do not include taxes and duties imposed by the destination country (if applicable).

Shipping policy

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