Terms of service
Terms of Service
Last Updated: 12/03/2026
Welcome to KOON Energy. These Terms of Service (“Terms”) govern your use of our website located at https://www.koonenergy.com and any purchases or bookings made through our website.
By accessing our website, purchasing our products, or booking services, you agree to these Terms of Service.
1. About KOON
This website is operated by KOON Energy, a wellness brand created by The Don Co., Ltd.
KOON Energy offers:
• Wellness products such as essential oil rollers and crystal products
• Workshops and wellness experiences
• Wellness sessions at House of KOON in Hua Hin, Thailand
Throughout the site, the terms “we”, “us”, and “our” refer to KOON Energy.
2. Use of Our Website
By using our website, you agree to:
• Use the website only for lawful purposes
• Not misuse, interfere with, or attempt to disrupt the website
• Not copy, reproduce, or distribute content without permission
All content on this website is provided for informational and commercial purposes related to KOON Energy.
3. Product Purchases
When purchasing products from our website:
• All prices are listed in Thai Baht (THB) unless otherwise stated
• Product availability may change without notice
• We reserve the right to refuse or cancel orders if necessary
Customers are responsible for providing accurate billing and shipping information.
4. Shipping
Shipping timelines may vary depending on destination and courier services.
KOON Energy is not responsible for shipping delays caused by:
• courier services
• customs clearance
• incorrect shipping information provided by the customer
5. Returns and Refunds
If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
Returns may be accepted if:
• The product is unused
• The product remains in its original packaging
Refund eligibility will be reviewed on a case-by-case basis.
Shipping fees are generally non-refundable unless the product is defective.
6. Wellness Services and Experiences
KOON Energy offers wellness experiences and sessions at House of KOON, including:
• Sound bath sessions
• Ozone ice bath
• Infrared sauna
• Meditation or wellness workshops
Participation in these activities is voluntary.
By booking or attending a session, you acknowledge that:
• These services are not medical treatments
• You should consult a medical professional if you have health conditions or concerns
• KOON Energy and House of KOON are not responsible for injuries or health outcomes arising from participation unless caused by proven negligence.
7. Intellectual Property
All materials on this website are the property of KOON Energy, including:
• logos
• brand names
• product names
• text and written content
• images and graphics
• website design
These materials may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
KOON Energy provides this website and its services “as is” without guarantees of uninterrupted or error-free operation.
We are not liable for:
• website interruptions or technical issues
• misuse of our products
• health outcomes related to wellness activities
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised date.
Your continued use of the website constitutes acceptance of those changes.
11. Governing Law
These Terms of Service are governed by the laws of Thailand.
Any disputes arising from the use of this website will be handled under the jurisdiction of Thai law.
12. Contact Information
If you have questions regarding these Terms of Service, please contact us:
KOON Energy / The Don Co., Ltd.
House of KOON
Hua Hin, Prachuap Khiri Khan, Thailand
Email: info@koonenergy.com